FAQ
Account Information
GENERAL
    • Question: If you have questions...
    • Answer: Email us by using the Contact Us form on the right side of this page. or call 888-444-5740 (US) / +1-949-333-4825 (International)
    • Question: What are the benefits I receive when I become a Graceland Insiders subscriber?
    • Answer: As a Graceland Insider, you'll know Elvis better than anyone. You'll have access to rare and exclusive photos, artifacts, video clips and documents from the Graceland archives. You will also have access to the members-only forum and webcams – and enjoy online discounts at ShopGraceland.com and ShopElvis.com. Also, imagine being so special at Graceland that you now get discounts on Graceland tour tickets, rooms at Heartbreak Hotel, and purchases at Graceland restaurants and gift shops. Insiders also receive access to special ticket pre-sales and more.
    • Question: How to receive your 10% discount* on ShopGraceland.com
    • Answer:

      1. Login to www.gracelandinsiders.com.

      2. Click the menu item Shop Graceland at the top of the homepage.

      3. Log into the Shop.Graceland.com site using the email address tied to your Insiders membership.

      4. While shopping and when you check out, you will see the discount applied to pricing and your order.

    • Question: How to receive your 10% discount* on ShopElvis.com
    • Answer:

      1. Login to www.gracelandinsiders.com.

      2. Click Shop Elvis in the menu at the top of the homepage.

      3. While shopping and when you check out, you will see the discount applied to pricing and your order.

    • Question: How to receive your 10% discount* at Graceland gift shops and restaurants
    • Answer:

      Show your Graceland Insiders membership cards when ordering food in our restaurants or checking out at our gift shops.

      If you forgot your membership card, visit the Guest Services Desk in the Ticket Pavilion to get a temporary card you can use during your visit.

      If you have lost your membership card, please contact Graceland Insiders Customer Support at the number or email above.

    • Question: How to receive your 10% discount* when buying Graceland Tickets online
    • Answer:

      1. Go to www.graceland.com and click Tickets in the upper right corner.

      2. On the tickets page, select the type of tour option you would like and click Buy Tickets.

      3. On the next page, select Buy Now next to your tour option.

      4. Then select your tour date and time.

      5. Once you select your tour date and time, scroll down the page who where you will see tour options that say INSIDERS.

      6. Select the quantity of tickets and click ‘Add to Cart.’

      7. Proceed to checkout with billing information.

      If buying Graceland tickets over the phone through Graceland Reservations, mention you are a Graceland Insider to receive your discount.

      Whether purchasing online or over the phone, you will need to show your Graceland Insiders card when picking up reserved tickets at Graceland in order for your discount to be honored.

      Questions or problems? Please contact Graceland Reservations at 800-238-2000 (US or Canada), 901-332-3322 (international) or email reservations@graceland.com.

    • Question: How too receive your 10% discount* when booking Hotel Reservations online
    • Answer:

      1. Go to http://www.graceland.com/visit/heartbreakhotel.aspx.

      2. Click on Rates & Online Reservations.

      3. Then follow instructions for reservations.

      4. When checking in, show your membership card and the discount will be applied on your final bill.

      If making reservations for Heartbreak Hotel over the phone, mention you are a Graceland Insider. You will still need to show your membership card when you check in for the discount to be applied to your final bill.

    • Question: Additional Discounts Available to Graceland Insiders
    • Answer: Graceland Insiders receive a 10% discount at Pop Goes the Shop, located next to Elvis: The Exhibition at the Westgate Las Vegas Resort and Casino. Discount does not apply to Elvis: The Exhibition tickets. Graceland Insiders receive $3.00 off Graceland parking. Just show your card at the Graceland parking booth upon arrival.
    • Question: Receiving Your Membership Card and Pin
    • Answer: When ordering or renewing a membership to the Graceland Insiders, it can take from 4-6 weeks for domestic orders to be processed, printed and shipped. International orders can take 6-8 weeks depending on the shipping time.
Graceland Insiders PROFILE
    • Question: How do I edit my profile?
    • Answer: When you are logged in, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. If you need to update your display name on the forum, please contact insiders@graceland.com
Log In Questions
    • Question: How to log into GracelandInsiders.com
    • Answer:

      If you have your login name & password, go to www.gracelandinsiders.com and enter your information. Click submit.

      If you do not have your login name or password:

      1. - Go to www.gracelandinsiders.com.

      2. -Locate on the page where it says ‘Forgot your Password? and click on ‘Click here.’

      3. - On the next page enter the email address tied to your Insider membership and you will receive an email at that address.

      4. - Once you receive your email, click the link and then type in a new password.

      -You might need to click on the menu after entering the new password to access the full website.

      The website includes exclusive videos, photos, forums, contests, webcams, news and more.

MEMBERSHIP SIGN UP QUESTIONS
    • Question: How much does it cost to signup for Graceland Insiders?
    • Answer: You can join Graceland Insiders for $21.99 (shipping included) for a 12-month membership.
    • Question: I don't have a credit card, can I purchase a Graceland Insiders membership with a check or money order?
    • Answer: If you wish to purchase with a check or money order, contact Shop Graceland at 1-800-274-3484 (US) / +1-901-622-1550 (International)
    • Question: How to Renew your Membership
    • Answer:

      If your membership has expired:

      1. Go to www.GracelandInsiders.com.

      2. Login using your username and password.

      3. Follow the prompts to renew or “click the renew” your account link at the top of the page.

      4. It will ask for you to update your contact information and billing information.

      5. Enter your credit card information.

      6. It will take 4-6 for the order to be processed and will be mailed to your via the post office.

      If your membership hasn’t expired, approximately 3-4 weeks before your expiration date you will receive an email with instructions on how to renew online.

    • Question: Accessing GracelandInsiders.com Upon Purchase of Membership
    • Answer: When ordering or renewing a membership to the Graceland Insiders at Graceland or through Shopgraceland.com, it can take from 1-3 weeks for orders to be processed and your information to be entered into the system. Once your profile has been setup for the exclusive website, you will receive an email with your login information.
Newsletter Sign Up
    • Question: How to opt-in to the Insiders E-newsletter
    • Answer:

      If you submitted your email address when signing up for the Insiders, you should start receiving the Graceland Insiders e-newsletter within 4-6 weeks. You can also opt-in for the newsletter by visiting http://www.graceland.com/e-newsletter/ and selecting the appropriate newsletters you wish to receive.

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